Journey HQ Ltd is an English company registered with company number 08806595 having a registered office at 10 Perrins Lane, London, NW3 1QY. We are committed to protecting and respecting your privacy.

This Privacy Policy (together with our Website Terms and any other documents referred to on it) sets out the basis on which any personal data we collect from you through our Site or mobile apps linked to the Site, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

English law shall apply to this Privacy Policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Journey HQ Ltd, as described above. We can be contacted by email on [email protected] or on telephone number +44 (0)845 591 1290.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by either filling in forms on our Site. This includes information provided at the time of registering to use our Site, downloading and use of our mobile apps (a text, photo, video mobile research programme), subscribing to our service, posting material or requesting further services from us. We may also ask you for information when you register as a user of the Site, creating or participating in projects, transferring any data you agree to transfer in a project, when you report a problem with our Site or with any other member (or, in relation to companies and corporation, any person who accesses the Site as an approved person of that member).

We will retain the following data:

  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, the results of such surveys (although you do not have to respond to them).
  • Details of transactions you carry out through our Site and of the fulfilment of your orders to purchase any of our services or packages.
  • Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised service.

If you register with us or if you continue to use our Site, you agree to our use of cookies. This confirms the click-wrap consent you gave on your original registration.

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to us. Our cookies are essential for our Site and enables us to operate and, without limitation:

  • Estimate our audience size and usage pattern.
  • Store information about your preferences and so allow us to customise our Site and to provide you with offers that are targeted at your individual interests.
  • Speed up your searches.
  • Recognise you when you return to our Site.
  • Allow you to use our Site in a way that makes your browsing experience more convenient.
  • If you register with us or complete our online forms, we will use cookies to remember your details during your current visit and any future visits provided the cookie has not been deleted in the meantime.

You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not then be to access all or parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit.

Except for essential cookies, all cookies will expire after 30 days.

Where we store your personal data

It is possible that the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff engaged outside the EEA who work for us or for one of our suppliers, such as Amazon web services. Such staff maybe engaged in, among other things, the fulfilment of your registrations, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and it is advisable to change it reasonably frequently.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our Site is presented in the most effective manner for you and for your computer/mobile device.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, start or participate in a project when you choose to do so.
  • To notify you about changes to our service.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If all or substantially all of Journey HQ Ltd’s assets are acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply ourTerms and/or terms and conditions of supply and other agreements; or to protect our rights, property, or our safety or that of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the contact details given above.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to us at the contact details below

Journey HQ Ltd
60-66 Wardour Street
London W1F 0TA

+44 (0)845 591 1290
[email protected]